Support
A small team builds and runs HumanAuth, so support goes straight to the people who wrote the code. There is no ticket queue to get lost in.
Stuck on an integration, evaluating for your team, or hit something that looks wrong? Leave your email and the question.
Sometimes a call is faster than three emails.
Answer it yourself, faster
- Getting started walks the whole loop, from an agent asking to a receipt your backend verifies.
- FAQ covers the questions that come up most, including what happens when nobody approves in time.
- Verifier guide is the one to read if a receipt is being rejected and you want to know which check failed.
- Self-hosting guide if your compliance team needs the stack inside your own perimeter.
Reporting a security issue
Email [email protected] rather than using the form above, and please do not open a public issue first. Tell us what you found and how to reproduce it. We will confirm receipt, keep you updated while we fix it, and credit you when it ships unless you would rather we did not.
Account and billing
Write to [email protected] for anything touching your tenant, your plan, or your data. To delete an account and everything attached to it, follow account deletion.
The approver apps
Approvers do not need an account with us to be added to your tenant. They install the app, accept your invite, and their signing key is generated on their own device. Get the apps from the download page. If approvals are not arriving, push permission on the device is the first thing to check.